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CUSTOMER SERVICE

+82 1522 2013
INFO@IAMSHOP-ONLINE.COM

DELIVERY

Delivery company : Fedex
Track-trace : Go To Check

We aim to respond to all inquiries
within 24 hours, Monday to Friday,
excluding holidays.

Goods will be dispatched on regular working days.
Delivery times may be a little longer
during sales and public holidays.

※ As every order is unique,
shipping costs will vary depending on the size,
weight and destination of your chosen items.

United States
Economy : $44
4~6 working days
Express : $53
2~4 working days

Europe
Economy : $47
4~6 working days
Express : $50
2~4 working days

Asia
Economy : $25
2~3 working days
Express : $28
1~2 working days

Rest of the world
Economy : $47
4~6 working days
Express : $50
2~4 working days

Free Shipping for more than $500

Delivery times may be a little longer
during sales and public holidays.
Please take into consideration that some
products may take additional time for
delivery and processing.
Important: Your order is shipped once your
payment has been cleared.
Please contact our customer service center
if you would like to request an exchange
or return on your order.
Customs and Duties
The recipient will be held responsible for
international shipments which may be subject
to import duties and taxes.
Please be advised that these charges are levied
by the destination country and we do not have
control over them. In the case that the recipient
refuses to receive the parcel, the order will be
returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.)
will be deducted from the refund.

PRIVACY POLICY

regards the privacy of users as highly important and complies
with all regulations concerning the “Act on Protection of
Information and Promotion of Utilization of Information and
Communications Network.”
By stating its privacy policy as shown below, the Company hereby
informs users of the purpose and use of personal information provided
by the user to the Company, and the measures taken for the
protection of their personal information.


■ Personal information collected and the means of collection


A. Information we collect 


ο ‘IAMSHOP’ collects the following data for the purpose of membership
sign-ups, consultations, and service applications.


o When signing up for membership: Name, birthday, gender, ID, password,
home phone number, mobile number, e-mail, legal representative
information for subscribers under the age of 14. 


o When applying for services: Address, payment information
ο Information collected through use of online services or the processing
process: use record, access log, cookies, connecting IP information,
payment record, unruly use, and others.

B. Means of collecting personal information 


ο Personal information is collected through the website, letter,
message boards, e-mail, event entries, delivery request forms,
phone, fax, and generated data collection tool.


■ Purpose of collection and use of personal information


The Company collects personal information for the following
purposes and use. 


ο Provision of services obligated by fulfillment of contract and
the payment that follows Supply content, purchase and payment,
delivery of goods, billing statements and others,
user verifications for financial transactions and financial services. 


ο Member management 
Identify user to access members-only services, verify user, prevent
unauthorized use, check membership subscription, validate age,
confirm consent/agreement from legal representative for users under
the age of 14, handle complaints and civil affairs, and deliver notices. 


ο Marketing and promotional use 

Delivery of events and unsolicited advertisements; gain a statistical
understanding of the members’ frequency of access to and use of site.


■ Period of possession and utilization of personal information


As a general rule, once the personal data has fulfilled the purposes
for which they were collected, they are to be immediately discarded.
Except for the following that will be retained for certain periods for reasons
noted below.

A. Information held according to the Company’s internal policies 
Even when a member has canceled his/her membership, the member’s
personal information may be retained for 00 years from the date of
cancelation in order to resolve future disputes, to cooperate with the
requests of law enforcement agencies, and to prevent the
recurrence of fraudulent uses by unruly members.

B. Grounds for holding personal information according to applicable
statutes  If retention of personal information is deemed necessary
to operate in accordance to the provisions of relevant laws and regulations,
including the Act on Consumer Protection in Electronic Commerce,
then they will be held in possession by the Company for a certain period of
time set by the relevant laws as noted below.


ο Records related to contracts or withdrawal of subscription: 

o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years

ο Records related to payment and supply of goods 
o Purpose of possession: Act on Consumer Protection in Electronic Commerce
o Possession period: 5 years

ο Records related to consumer complaints or dispute settlement 
o Purpose of possession: Act on Consumer Protection in Electronic Commerce 
o Possession period: 3 years

ο Records of log 
o Purpose of possession: Protection of Communications Secrets Act 
o Possession period: 3 months


■ Procedures and methods of discarding personal information
As a general rule, once the personal data has fulfilled the purposes
for which they were collected, they are immediately discarded.
The procedure and method to discard is detailed below. 


ο Discarding procedure
Following the cause for information protection according to the internal
policies or related statutes, once the personal data has fulfilled the
purposes they will be transferred to a separate database(DB)
(or filed separately in a folder if in paper form),
then it will be discarded after a certain period of time.
Personal information that is transferred to a separate DB will not be used
for any other purposes except in the case of the law.


ο Discarding method

Use technical method to stop reproduction of personal information
saved in electronic form.


■ Disclosing personal information

As a general rule, the Company shall not disclose user’s personal
information to any external party except for the cases below. 


ο Prior consent from user 

ο Following the legislation rule or when law enforcement agencies require
such information for investigative purposes during the process as
prescribed by the law.


■ Consignment of collected personal information 


For the provision of services, the Company consigns collected personal
information to specialized companies detailed below. 


ο Consignee: Fedex

ο Details of consignment: Name, mobile phone number, delivery
location information (contacts, addresses, etc.)
ο Consignee: PayPal

ο Details of consignment: Electronic Payment


■ The rights of users and legal representatives and
methods of exercising those rights 


ο The user may view or edit his/her personal information
and request to terminate membership at any time. 

ο To view or edit a user’s personal information,
click on ‘Edit Personal Information’ (or ‘Edit Member Information’)
and to cancel subscription (terminate membership) click on
‘Terminate Membership.’ Upon clicking, you’ll be directed to an
identification process before you can directly access, correct,
or cancel membership. 

ο User may contact the chief privacy officer by letter,
telephone or email, and necessary actions will be taken.

ο Should a user request corrections on errors of personal information
the Company shall not use or provide any personal information until
a correction is made. In addition, if the wrong personal information has
already been provided to a third party, the Company shall immediately
notify them so that a proper correction can be made. 

ο If personal information is canceled or deleted upon request of user,
the Company will comply with the terms specified under
“Period of possession and utilization of personal information,”
and prohibit disclosure or use for any other purposes.


■ Install, manage and deny operation of device for automatic
collection of personal information

The Company uses ‘cookies’ that frequently save and retrieve your information.
A cookie is a very small text file that the server,
used to operate the Company’s website, sends to your browser.
The file is saved in the hard disk of your computer. 

The Company uses cookies for the following purposes: 


ο Use and purpose of cookies 

o To analyze the frequencies of a member and non-member’s visit,
understand user’s preferences and interests and track user’s footprints,
and carry out target marketing and provide customized service by
checking level of participation in various events and number of visits. 

o You have the right of choice in regards to the installation of cookies.
Accordingly, you may allow all cookies by modifying your cookie settings,
go through a confirmation process whenever a cookie is saved,
or refuse to have all cookies saved. 

ο Settings to reject establishment of cookies 

o To reject establishment of cookies, select options on your web browser
and change your settings to allow all cookies, go through a verification
process before saving cookies, or reject to save all cookies.

o Example (For Internet Explorer)

- Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy 

o However, there may be certain difficulties in using the services
if you reject the installment of cookies.


■ Civil services with respect to personal information 

To protect your personal information and deal with complaints related to
personal information, the Company has appointed the following
department and chief privacy officer. 


ο Principal Privacy Officer 

Name: SUNG MOOK JUNG

Phone Number: +82)2-1522-2013

E-mail: info@iamshop-online.com

ο You may report all complaints related to privacy protection,
in using the Company’s service, to the chief privacy officer or the
department in charge. 

ο The Company shall provide prompt and sufficient answers to your report. 

ο For further consultation or report on other privacy infringements,
contact the following the following agencies. 

o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)

o Cybercrime Investigation Department, Supreme Prosecutor’s Office
(www.spo.go.kr / 02-3480-2000)

o Cyber Bureau, National Police Agency (www.ctrc.go.kr/ 182)

TERMS & CONDITION

Article 1 (Purpose) 


The purpose of the following Terms and Conditions of Use is to establish
guidelines on rights, duties and responsibilities of cybermall Users utilizing
the internet-related services (hereinafter referred to as the ‘Services’)
provided by the www.iamshop.co.kr (cybermall) operated by IAMCOMPANY.
※ 『Unless transactions contradict its properties, the following terms apply
to e-commerce transactions utilizing methods of PC communication,
wireless and others』

Article 2 (Definition) 
①‘Mall’ refers to a virtual business site established by IAMSHOP to trade
goods or services (hereinafter referred to as ‘Goods and Services’)
using computers and information communication facilities to provide
Goods and Services to Users.
The term can also be defined as a company operating a cybermall. 

②‘User’ refers to a Member and Non-Member who has accessed the
‘Mall’ to use the services provided by the ‘Mall’ in accordance with this T&C

③‘Member’ refers to a User who uses the services provided by the
‘Mall’ by subscribing for Membership. 
④‘Non-Member’ refers to a User who uses the services provided by the
‘Mall’ without subscription.

Article 3
(Display, Explanation and Amendment of Terms and Conditions of Use)

① The ‘Mall’ shall, for easy recognition by Users,
display the contents of this T&C, name of company and representative,
business address(including an address handling customer complaints),
phone number, fax number, email address, business license number,
e-commerce permit number, and the name
of personal information manager on the main page of the ‘Mall’.
Only the content of this T&C can be displayed though a link page.  

② Prior to User’s final agreement to this T&C, the ‘Mall’ shall provide
a separate link or pop-up screen to obtain User’s verification
on the terms of cancellation rights,
delivery responsibilities, refund conditions and other important details. 

③ The ‘Mall’ may make amendments within the permissible
range without violating applicable laws such as the
「Act on Consumer Protection in Electronic Commerce」,
「Regulation of T&C」, 「Framework Act on Electronic Commerce
and Electronic Document」, 「Electronic Financial Transaction Act」,
「Electronic Signature Act」, 「Act on Protection of Information and
Promotion of Utilization of Information and Communications Network」,
「Door-To-Door Sales Act」, 「Framework Act on Consumers」
and other related Consumer Protection Laws.

④ The ‘Mall’ shall specify the effective date and the reasons for
amendment of the terms and have post on the initial screen for 7 days
prior to effective date until the day before the effective date.

If the amendment is modified to the User’s disadvantage,
then the ‘Mall’ shall grant at least 30 days of grace period for notice.
In this case, the ‘Mall’ shall clarify
the ‘before and after’ changes in an ‘easy-to-understand’ manner. 

⑤ When the ‘Mall’ makes an amendment to the T&C,
the modified T&C shall be applied
only to contracts concluded after the effective date, whereas all contracts
concluded before the effective date will remain under the provisions
of the old T&C. However, if the User who has already signed the contract
wishes to have the amendments administered, then the User may send
his/her intent to the ‘Mall’ and acquire consent from the ‘Mall’
within the notice period stated in Clause
③ and it shall be applied accordingly. 

⑥ Any information not specified and interpreted in this T&C
shall be in accordance with the e-commerce Transaction
Guidelines and Related Consumer Protection Acts provided by the
Fair Trade Commission and other applicable Consumer Protection
Laws and Regulation of T&C Act.

Article 4 (Provision & Replacement of Service)

① The ‘Mall’ shall perform the following duties: 

1. Provide information regarding Goods and Services
and conclude purchasing contracts. 

2. Deliver Goods and Services on purchase contract.  

3. Other duties designated by the ‘Mall.’

② The ‘Mall’ may replace Goods and Services provided in future T&C
in the event that Goods and Services are sold out or technical
specifications are revised. In this case, the ‘Mall’ shall immediately
announce the replacement of Goods and Services and the date
of application on the page where present Goods and Services are displayed. 

③ In the event that Goods and Services are replaced because
of a change in technical specifications or when Goods and Services
are sold out, the ‘Mall’ shall immediately notify the cause of
replacement to the addresses of the Users.
④ Following the previous Clause, the ‘Mall’ shall compensate
for all damages caused. However, this shall not apply if the ‘Mall’
proves that such event is not caused by its intention or negligence.


Article 5 (Suspension of Service)
① The ‘Mall’ may temporarily suspend its services as a
result of the following reasons: maintenance of computers and
telecommunications equipment, replacement or
damage repairs, and interruption of communication. 

② The ‘Mall’ shall compensate User or any Third Party Member of
damages caused by the temporary suspension of
services due to reason(s) detailed in Clause
①. However, this shall not apply if the ‘Mall’ proves that
such event is not caused by its intention or negligence. 

③ In the case of a conversion of business item, abandonment of business,
merging between businesses and for other various reasons,
the ‘Mall’ shall notify the consumer as specified in Article 8 and reward
consumer in accordance with the conditions
suggested by the original ‘Mall.’ However, if the ‘Mall’ does not advise
such standard of compensation, the ‘Mall’ shall pay Users for their mileage
or reserve in kind or cash of which value corresponds to the currency
being used at the ‘Mall.’

Article 6 (Membership)

① The User shall apply for Membership by expressing his/her
intent to agree to this T&C after filling out the form designated
by the ‘Mall’ with Member’s personal information. 

② The ‘Mall’ shall register all Users who apply for Membership
in the manner stipulated in Clause
① unless the User is not engaged in one of the following issues: 

1. After the applicant has lost Membership for reasons indicated
in Article 7 Clause
③, the applicant may acquire approval to re-subscribe for
Membership three years after the loss of Membership. 

2. Entry of false information or omission in the registration form.  

3. If deemed that registering the User would present technical
difficulties to the ‘Mall.’ 

③ Establishment of Membership becomes effective at the time that
the Member receives the ‘Mall’s approval of Membership.

④ In due course of time, the Member shall update the ‘Mall’ with
any changes to his/her account information
through the methods of editing personal information.

Article 7 (Withdrawal from Membership & Loss of Eligibility)

① Members of the ‘Mall’ may request, at any time, to withdraw
from Membership and the ‘Mall’ shall immediately process the request. 

② The ‘Mall’ may limit or suspend Membership for the following reasons:

1. Entry of false information or omission in the registration form.

2. If the purchase payment of goods and other ‘Mall’ usage
related liabilities have not been paid for before the appointed date. 

3. If Member interferes with others to use the ‘Mall’ or threatens the order of
e-commerce (such as the illegal use of personal information). 

4. If Member uses the ‘Mall’ to act against public order and morals prohibited
by the law and this ‘T&C.’

③ The ‘Mall’ may forfeit Membership of the Member whose Membership
was suspended or limited, if the same actions are repeated twice or more,
or if the cause is not corrected within 30 days. 

④ When the ‘Mall’ forfeits Membership, all information will be cancelled. Prior to
cancellation, the ‘Mall’ shall notify the Member and give at least 30 days or
more to grant an opportunity to explain the cause.

Article 8 (Notification to Members)

① Any notifications from the ‘Mall’ will be sent to the email address designated in
advance by the Member during registration.

② In the event of sending notifications to unspecified Members, a display of
notifications on the notice board on the website for 1 week or more may replace
sending emails. However, the ‘Mall’ shall send individual notice to a Member in
regards to matters which may have a significant influence in his/her transaction.

Article 9 (Application for Purchase)

① The User shall apply for purchase in the following or in a similar manner,
and the ‘Mall’ shall provide the User with the following information in an
‘easy-to-understand’ manner to aid in his/her request for purchase.

1. Search and select Goods and Services

2. Enter name of recipient, address, phone number, email address
(or mobile phone number)

3. Confirm matter(s) in respect to the contents of this T&C,
limited cancellation policies, delivery fees, installation fees, and others

4. Express agreement to this T&C and confirm or refuse the above Item 3
(ex.  mouse click)

5. Apply and confirm purchase of goods; Agree to allow confirmation of
application from the ‘Mall’

6. Select payment method

② In case of an inevitable need (for the ‘Mall’) to disclose∙consign
consumer’s personal information to a third party,
the ‘Mall’ shall obtain consumer’s consent at the time of applying
for purchase. This consent is not obtained in advance at the time of
applying for Membership. At this time, the ‘Mall’ shall specify to the
consumer the provisions of personal information that are being
disclosed,information of the receiving party, purpose and intent of use
and the duration of retention∙use. But, consignment of personal
information according to Clause ① of Article 25 in the 「Act on Protection
of Information and Promotion of Utilization of Information and
Communications Network」 shall comply with relevant laws and
legislations in regards to affairs not mentioned in the Act.

Article 10 (Conclusion of Contract)

① The ‘Mall’ may not accept request for purchase in Article 9
if it falls under one of the following items. In the event of
concluding a contract with a minor, the ‘Mall’ shall notify that the
failure to acquire agreement from a legal representative may
cause cancellation of the contract by the minor him/herself
or the legal representative.

1. Entry of false information or omission in the registration form

2. Purchase of cigarettes and liquor and other Goods and Services
prohibited by the Youth Protection Law

3. If deemed that accepting application for purchase may
cause technical problems to the ‘Mall’

② The contract is deemed to be concluded when the
acceptance of the ‘Mall’ is delivered to the User in the
form stipulated in Clause ① of Article 12.

③ The acceptance of the ‘Mall’ shall include confirmation
on the User’s request for purchase, availability of sales,
and correction or cancellation of the request for purchase.

Article 11 (Payment Method)

The method of payment for Goods and Services purchased through the
‘Mall’ may be selected from the following items.
The ‘Mall’ may not collect any additional fees regarding
payment for Goods and Services.

1. Account transfer through phone banking,
internet banking, mail banking and others.

2. Card payment through prepaid card, debit card,
credit card, and others.

3. Online bank transfer

4. Electronic money 

5. Payment upon receipt

6. Mileage points or points offered by the ‘Mall’

7. Gift voucher contracted or approved by the ‘Mall’ 

8. Other means of electronic payment

Article 12 (Notice of Receipt, Change and Cancellation of Application for Purchase)

① The ‘Mall’ shall send a notice of receipt to the User after receiving the User’s
application for purchase. 

② In the case of a discord between the User’s intent and the received notice,
the User may change or cancel the application for purchase immediately after receipt.
If the request for change or cancellation is made prior to delivery,
the ‘Mall’ shall process the request accordingly without any delay. In the event that
payment has already been made, User shall follow the guidelines detailed in Article
15 - Cancellation of Purchase.

Article 13 (Provision of Goods and Services)

① Unless otherwise specified, the ‘Mall’ shall take necessary measures such as
customizing production and packaging and deliver Goods and Services within 7 days
from the date of purchase. However, if the ‘Mall’ has already received payment in
whole or in part, then delivery shall be processed within 3 business days from the
date of receipt. In such instances, the ‘Mall’ shall take necessary measures to
inform the User on procedures of provision and delivery status of Goods and Services.

② The ‘Mall’ shall specify delivery method, payer, and delivery time for each delivery
method for the Goods and Services purchased by the User. In the event that the ‘Mall’
exceeds the designated period of delivery, it shall compensate the User for
damages. However, this shall not apply if the ‘Mall’ proves that such event is not
caused by its intention or negligence.

Article 14 (Refund)

In the event that the Goods and Services are sold-out or unavailable and cannot be
provided or delivered to a User who applied for purchase, the ‘Mall’ shall notify the
User without any delay, and if payment for Goods and Services has already been made
in advance, the ‘Mall’ shall take necessary measures or refund payment within
3 business days from the date of receipt.

Article 15 (Cancellation of Purchase) 

① The User who purchased Goods and Services by concluding the contract with
the ‘Mall’ in accordance to Clause ② of Article 13 in the 「Acts on Consumer Protection
in Electronic Commerce」 may cancel purchase within 7 days from the date on which the
User received a written contract (if the written contract is received later than the
supply of Goods and Services, then the receipt date is set on the date when User
received the Goods and Services or when Goods and Services have been supplied).
But, cancellation of purchase according to 「Acts on Consumer Protection in
Electronic Commerce」 shall comply with relevant laws and legislations in regards to
affairs not mentioned in the Acts.

② The User may not return or exchange Goods and Services in the event of one of the
following reasons:

1. Delivered Goods lost or damaged at the fault of the User
(however, cancellation of purchase may be acceptable
if packaging was damaged in the process of checking content)

2. Significant decrease in value of Goods and Services due to partial
use or consumption by the User
3. Not available for resale due to a significant decrease in value of Goods
and Services from lapse of time
4. The Goods may be replaced by Goods showing the same performance,
but packaging of the original is damaged
③ In the case of items 2 or 4 of Article 2 Clause ②, the cancellation of
purchase by User will not be limited if the ‘Mall’ failed to clearly specify the fact
that cancellation of purchase is limited or that it would take necessary measures to
provide the Goods.

④ Despite Clause ① and ②, the User may cancel his/her purchase of goods within
3 months from the date of receipt of the goods or within 30 days from the date on
which he/she recognized or could have recognized that Goods and Services differ
from the advertisement or the provision of contract.

Article 16 (Effect of Cancellation of Purchase)

① In the event of a return of Goods from a User, the ‘Mall’ shall refund payment
of Goods within 3 business days. In the event of a delay in refund, the ‘Mall’ shall pay
User with the interest calculated by the number of days delayed with the overdue
interest rate indicated on the 「Act on Consumer Protection in Electronic Commerce」 

② In regards to the above-mentioned case, if the User made payment of Goods
with credit card or electronic money, the ‘Mall’ shall immediately request the
business who provided such payment method to suspend or cancel payment.  

③ In the event of any cancellation of purchase, the User shall bear the costs arising
from returning the Goods. On the account of the User’s cancellation of purchase, the
‘Mall’ shall not claim charge for cancellation or compensation for damage.
However, in the event of a cancellation of purchase caused by a discord in the
contents of Goods and the advertisement or the provision of contract,
the ‘Mall’ shall bear the costs of returning the Goods.

④ If the User bore the delivery fees when he/she received the Goods,
the ‘Mall’ shall specify and make noticeable as to who would bear the delivery
fees upon cancellation of purchase.

Article 17 (Protection of Personal Information)

① The ‘Mall’ collects a minimum amount of information necessary to provide
the services. 

② At the time of applying for Membership, the ‘Mall’ shall not collect information
needed for the performance of purchase contract in advance. But, in the case where
personal identification is required before the performance of a purchase contract,
a minimum amount of specified personal information is collected for the fulfillment of
obligation in regards to relevant laws and legislation. 

③ The ‘Mall’ shall obtain consent from User to collect
∙use personal information by notifying User with the aim/purpose of collection
∙use. 

④ The ‘Mall’ shall not use the personal information outside their intended purpose.
In the event of an uprising of a new use or when disclosing to third parties, the ‘Mall’
shall notify the purpose of use and obtain consent from User during the stage of use
   disclosure. But, there are exceptions for cases regulated in the relevant
laws and legislations. 

⑤ In the event that the ‘Mall’ is required to acquire the approval of User by Clause
② and ③, the ‘Mall’ shall specify its personal information manager
(affiliation, name, phone number, other contact information),
purpose of collection and use of information, information about Third Party
(recipient, purpose of provision and the information to be provided),
and the provisions stipulated in Clause ② of Article 22 of the 「Act on Protection of
Information and Promotion of Utilization of Information and Communications Network」.
The User may at any time cancel his/her approval. 

⑥ User may, at any time, request for confirmation and correction of error in their
personal information possessed by the ‘Mall,’ and the ‘Mall’ shall be responsible for
taking any necessary measures without any delay. In the event that a User requests
for the correction of an error, the ‘Mall’ shall not use the applicable personal
information until error is corrected. 

⑦ For protection of personal information, the ‘Mall’ shall limit the number of persons
handling personal information to a minimum, and shall be responsible for any
damages caused by loss, theft, leakage, falsification, and disclosure of personal
information including credit card and bank account information to third parties
without consent of the User.

⑧ The ‘Mall’ or any Third Parties who received personal information from the ‘Mall,’
shall without any delay destroy all personal information once the purpose of collection
has been achieved. 

⑨ The ‘Mall’ shall not have the agreement form regarding the collection
∙use∙disclosure of personal information set to be filled out in advance.
The ‘Mall’ must specify services that will be restricted if User does not agree to the
collection∙use∙disclosure of personal information,
and the ‘Mall’ shall not limit services or refuse to accept Membership applications
on the basis of User’s refusal to agree to collecting∙using∙disclosing of personal
information that do not include the collection of compulsory information.

Article 18 (Obligations of the ‘Mall’)

① The ‘Mall’ shall not take any actions against public policy or actions restricted
by the law and this T&C. The ‘Mall’ shall put its best efforts in providing Goods and
Services on a stable basis in accordance with the provisions in this T&C.

② The ‘Mall’ shall be equipped with a security system to protect personal information
of Users (including credit information) and provide a safe environment for Users
to use the online services. 

③ In accordance with Article 3 of the Law related to 『Fairness of Display and
Advertisement』, the ‘Mall’ shall be responsible to compensate User(s)
if damages were caused by displaying or adding unjust or unreasonable
advertisement for certain Goods and Services 

④The ‘Mall’ shall not send any profit-making emails which are not wanted by Users.

Article 19 (Obligations for ID & Password of Member)

① Member shall be responsible for the management of his/her ID and password,
except for the case in Article 17. 

② Member shall not allow any Third Party to use his/her ID and password.

③ When a Member recognizes that his/her ID and/or password is stolen or is being
used by a Third Party, the Member shall immediately notify the ‘Mall’, and follow the
instructions of the ‘Mall.’

Article 20 (Obligations of User)

Users shall avoid the following actions: 

1. Register false information at the time application or revision of information

2. Use others’ personal information 

3. Change information displayed on the ‘Mall’

4. Remit or display information (computer program and others) other than the
information put on by the ‘Mall’

5. Infringe copyright or intellectual property rights of the ‘Mall’ or the Third Party

6. Take any action that harms the reputation and interrupts the operation of the
‘Mall’ or a Third Party 

7. Disclose or display any information containing indecent or violent message,
video, voice, and other information going against good public order and morals.

Article 21 (Relationship between Linking Mall & Linked Mall)

① In the event that the main mall and the sub-mall are linked with a hyperlink
(ex. the subject of hyperlink includes text, image and video),
the former is called as the Linking Mall (Website) and the latter is called as the
Linked Mall (Website).

② If the Linking Mall specifies and notifies the fact that it is not responsible for any
transaction with the User for any Goods and Services independently provided
by the Linked Mall on the initial page of the website of the Linking Mall or a pop-up
window, then the Linking Mall is not responsible for such transaction

Article 22 (Copyright & Limitation of Use)

① The copyright and other intellectual property rights for the works produced
by the ‘Mall’ shall belong to the ‘Mall.’

② The User may not use or cause any Third Party to use information with
intellectual property rights belonging to the ‘Mall’ for reproduction, transmission,
publishing, distribution, broadcasting or other profit-making use without prior
consent of the ‘Mall.’

③ The ‘Mall’ shall notify the User when using the copyright belonging to the
applicable User in accordance with mutual T&C.

Article 23 (Resolution of Dispute)

① The ‘Mall’ shall apply and reflect the opinion or complaint made by User(s),
and install and operate a process for compensation of consumers’ damages. 

② The ‘Mall’ shall give priority to any opinion or complaint made by User(s).
However, in the event that it may not be able to promptly deal with the matter,
the ‘Mall’ shall notify the User with the cause and the final settlement schedule. 

③ When a User files for Remedy of Damage regarding a dispute between the ‘Mall’
and the User, the matter may be commissioned for arbitration by the Fair Trade
Commission or a Dispute Conciliation Services Organization selected by the City Mayor. 

Article 24 (Jurisdiction & Governing Law)

① All e-commerce related lawsuits between the ‘Mall’ and a User shall be in
accordance with the address of the User at the time of indictment. If an address is
nonexistent, then the lawsuit shall fall under exclusive jurisdiction of the district court
in the vicinity of User’s place of residence. In the event that the address or residence
of the User is not clear at the time of indictment or if User is a foreign resident,
the lawsuit shall be filed to the competent court on the Civil Procedures Code.

② Any and all e-commerce-related lawsuits between the ‘Mall’ and a User shall
be governed by the law of the Republic of Korea.

RETURN & EXCHANGE

Our returns guarantee entitles you to return
the product for any reason within 14 days
of having received it. You have the right to
open the package and check the contents
but the product must be return unused.
All original packaging, price labels etc
shall be returned with the product without
having been tampered with.
Returns that are shipped to us without
any prior consent are not accepted.

Return Address : 
16263
155-1 HYANGGYORO
PALDALGU SUWON
GYEONGGI KOREA

Shipping charges will vary depending on the
product and reason for the cancellation/exchange/return.